FAQ

Your site will be live on the Internet as soon as you fill in the 7 day Free Trial Form. In order to keep your website live, you must purchase one of the website packages. View all packages

Yes. You can update your site at any time by logging in to your Control Panel. Changes can be made 24 hours a day, from anywhere in the world, and any changes made will take effect immediately.

You have many features included in your website. Please see the Features page for detailed listings of all the tools and features of your website.

Log in to your Control Panel, click on "My Content".

No. The WebsiteWorks site builder is designed in such a way that you don't have to know HTML programming language to edit your website. However, you can include HTML code snippets like YouTube embed files or Google Analytics code in the "Source" box in the control panel.

Customer support for your website is available online at http://www.breeder.websiteworks.com/help or toll free at 1-877-769-3836. Hours of operation for our customer support team are 9-5 pm 7 days a week. You can also access support through your Control Panel. Click on the link "Contact Us".

Yes. You can sell online by using the shopping cart feature with the Silver & Gold packages. Accept: Visa, Mastercard. You will need to have a PayPal account in order to do this. You can create one for free by going to PayPal.com

A catalog is a tool that allows you to show your products on your website. You can enter a title, description, color and size options as well as pricing. The Ecommerce package allows you to connect the catalog to the shopping cart.

Yes. Your website can be edited and viewed in all the most popular browsers, including Internet Explorer and Mozilla Firefox.

Yes. You can use the catalog to display descriptions, images and the prices of your products. You can display up to 50 products in the Bronze package, 500 in the Silver package, and an unlimited number of products in the Gold package.

Yes. Simply email us or call us toll free at 1-877-769-3836 to let us know you would like a customized website and we can create one for you for $500.

Yes. We can design your very own header for $149 (includes 1 revision). If you have your own logo or design element with the correct dimensions, we will upload it to your website for free.

Yes, You can choose the Let Us Build Your Site option with any package.

Yes, simply create a mailing list using your address book and/or collect email addresses from your website then use the broadcast email tool to send out your newsletter.

Only subscribers to the Silver or Gold packages have email. The Silver package includes 10 email addresses and the Gold package includes 50 email addresses. Once set-up, these email addresses will contain your website's domain name after the '@' symbol, like amy@mybusiness.com.

WebsiteWorks takes customer service seriously. You can contact us at any time by email (info@myevent.com), toll free at: 1- 877-769-3836, or by live online chat. Our hours of live customer support are 9-5pm, 7 days a week.

No. All your data is safely transferred when you upgrade.

No. By default, you will not have any advertising on your website.

Absolutely. You can password protect your entire site or a selection of pages.

Read our Marketing page for general internet marketing and search engine optimization tips to help increase visitors to your website.

No. You can purchase and use your website from anywhere in the world. Payment must be made in U.S. currency.

Yes. The Control Panel has several security features built-in to ensure that only someone who knows your password can make changes to your website. It is your responsibility to safeguard your account information and password. For more details, please see our Terms of Use agreement.

View the pricing of each website package on the pricing page.

The Silver package features a shopping cart with space for up to 500 products built into your website. You also receive email addresses, extra file storage, extra photo storage, extra forms and more. View all the differences between the packages here.

The Gold package has the same features as the Silver package, but with increased limits on emails, email storage, shopping cart items, the web folder and more. View all the differences between the packages here.

Your website can have an unlimited number of photos. Additionally, you can include photos in albums that are included in your website. The number of photos you can load into your album depends on your package. View details here.

The following formats can be uploaded to your website:

Yes. You can add, replace or delete photos from your slideshow or anywhere throughout the website at any time.

The easiest way to upload video to your website is to post your video on YouTube (www.youtube.com) and then copy and paste the "embed" link onto your website.

Yes, you can upload a variety of file formats onto your website. Use the Web Folder icon in your Control Panel. The Bronze package allows up to 200 MB of data for visitors to download. The Silver package (shopping cart enabled site) allows up to 500 MB and the Gold package allows for 1GB of file storage.

Yes. When you purchase your website, WebsiteWorks automatically gives you your own domain name (or url) of your choice. Your custom domain name will look like this: www.YourBusiness.com.

If you have purchased your domain with Websiteworks.com, you can renew your domain by logging into your control panel and clicking on Order.

You can easily use your existing domain name with your WebsiteWorks website. To forward your own domain name to your WebsiteWorks Website, notify us that you are forwarding your domain name. If you have any questions please contact us.

No. Hosting is included in the price of your website.

Your visitors can find your website by searching in search engines or by typing in your domain name, such as www.mywebsite.com.

WebsiteWorks manages the infrastructure and technology that hosts your website. Your website is hosted in a secure and reliable environment that ensures your website is always available for your customers. You benefit from automated up-to-the-minute backups as well as multiple redundancies and backbone connections to the internet. WebsiteWorks is PCi certified, TRUSTe certified , and uses SSL encrypted transmissions.

We accept Visa, Mastercard, and Money Orders. We also accept personal checks for annual packages. View all packages here.

If you have already started a Free Trial, to purchase your website simply log in to your Control Panel, and click on "Purchase My Free Trial Website" to pay securely online. You can also call us toll free at (877-769-3836).

If you are on a monthly package, you will be billed every month. If you are on an Annual package, you will be billed once per year.

Login to your control panel and click on Order.

Login to your control panel, click on My Account, and update your credit card information.

Login to your control panel and click on My Account to update all your billing information.

In the control panel, click on my account, you will see a link to cancel, and click to cancel and make sure to click to confirm.

Login to your Control Panel and click on "Order" and the select your new package from the list of options.

Login to your Control Panel, click on "My Account" and then click on "Account Statement" and choose your dates. You can download your statement as a PDF document.

Login to your Control Panel, click on "My Account" and then update your user password in the Account Information form.